Shift Your Career into Customer Service Excellence: Customer Service Administrator at Holdcroft Body Shop!

Location: Stoke on Trent, UK

Are you a highly organised and customer-focused professional with a keen attention for detail? Holdcroft's busy Body Shop in Stoke-on-Trent is looking for a Customer Service Administrator to play a pivotal role in ensuring the smooth and efficient operation of our automotive services. If you're ready to drive outstanding customer experiences and contribute to a thriving team!

Competitive Salary: We offer a competitive salary of £26,000 per annum, acknowledging your vital contribution to our success.

Generous Time Off: Recharge with 23 days holiday plus bank holidays.

Professional Growth: Unlock opportunities for professional growth and career advancement within our thriving organisation. We're committed to investing in your future.

Ongoing Training: Benefit from our in-house training programme designed to enhance your skills and product knowledge.

Supportive Environment: Join a collaborative work environment that values your contributions and embraces a customer-first approach.

What We're Looking For: Your Essential Toolkit

We're searching for a Customer Service Administrator who possesses:

• Excellent Customer Service: A genuine passion for providing outstanding customer service and strong communication skills.
• Organisation & Multitasking: Strong organisational skills and the ability to multitask effectively with a varied workload – you're a master of efficiency!
• Tech Savvy: Strong IT and computer literacy.
• Attention to Detail: High attention to detail and accuracy in record-keeping – no errors on your watch!
• Industry Knowledge: Knowledge and understanding of working within the motor industry or a similar fast-paced environment is a bonus.

Your Role: The Engine Room of Our Body Shop

As a Customer Service Administrator, you will be the front-line support, ensuring every customer's journey is seamless and efficient. Your key responsibilities will include:

• Welcoming Customers: Be the friendly face that greets customers, assists with all enquiries, schedules appointments, and provides essential service-related information.
• Managing Repairs: Take the wheel in scheduling vehicle repairs, coordinating with technicians, efficiently allocating resources, and setting up job cards in a timely manner, always keeping the customer informed.
• Record Keeping: Maintain accurate records of customer information, vehicle details, and repair orders. You'll also prepare and process invoices, estimates, and other related documents with precision.
• Team Collaboration: Collaborate seamlessly with other departments, such as parts and accounts, to streamline operations and ensure everything runs like a well-oiled machine.
• Data Compliance: Comply with all company GDPR policies at all times when processing and handling sensitive customer data.

Ready to steer your career towards a rewarding role with one of the UK’s largest independent motor retail groups? I

f you are interested in hearing more about our Customer Service Administrator role at our Stoke-on-Trent Body Shop, please enquire now!