Parts Advisor | Automotive Parts Advisor | Motor Vehicle Parts Specialist | Aftersales 

Location: Hanley, Stoke on Trent

Salary: Excellent base salary with OTE £30,000 (uncapped bonus!)

Holdcroft Motor Group is looking for a dynamic Parts Advisor to join our successful parts team in Hanley. If you're ready to maximise parts sales, build strong customer relationships, and thrive in a fast-paced environment, this is the perfect opportunity for you.

As a Parts Advisor, you'll be the key to our parts department's success. Your role will involve maximising sales and profitability through strong communication and expert advice. Your key responsibilities will include:

• Maximising parts sales and profitability by providing accurate quotes and advice to service and trade customers.
• Demonstrating a high attention to detail and accuracy while completing all cost control duties and recording customer requirements.
• Maintaining and developing external relationships with trade customers.
• Liaising with manufacturers and external warranty providers to secure specific information and approval.
• Keeping your product knowledge up to date with market research and in-house training.
• Handling all payments and ensuring all documentation aligns with manufacturer and dealership policies.

We're looking for a highly motivated individual with a solid background in parts and a passion for customer service:

• Previous experience working within a parts role is preferable.
• Excellent communication skills, both written and verbal, for all levels of customers and staff.
• A strong knowledge and understanding of working in a parts environment.
• Proficiency in IT and computer systems.
• A well-organised approach and the ability to manage a high workload efficiently.
• A valid UK driving licence.

If you believe you have the skills and experience to become a successful Parts Advisor, we would love to hear from you. Apply now to join our team at Holdcroft in Hanley!