Volvo Service Advisor – Join the Holdcroft Motor Group Team!

Location: Stoke-on-Trent

Salary: Up to £30,000 basic + On-Target Earnings (OTE)

Working hours: Monday to Friday, 8:30am–5:30pm | Saturdays on rota

Benefits:

• Attractive bonus & commission structure
• 31 days annual leave (including bank holidays)
• Colleague referral bonus 
• Exclusive staff discounts across Holdcroft Group services
• Employee Assistance Programme – supporting your mental wellbeing
• Free flu jab & proactive health initiatives
• Ongoing in-house training and development to keep your skills sharp

With a reputation for integrity, innovation, and excellence, Holdcroft Motor Group is committed to investing in our people. We believe in recognising talent, promoting from within, and providing clear pathways for professional growth.

What you’ll do:

• Be the friendly face of Volvo aftersales - delivering a seamless customer experience from check-in to handover
• Use your product knowledge and technical understanding to upsell service plans, repairs, and accessories
• Keep customers informed, reassured, and satisfied throughout their journey
• Accurately manage bookings, estimates, invoices, and vehicle progress through our systems
• Support the wider service team during busy periods to ensure top-notch service delivery

Required skills as a Service Advisor:

• Proven experience in a customer-facing automotive role (Service Advisor, Aftersales Executive, etc.)
• A genuine passion for the automotive industry and the Volvo brand
• Confidence with upselling products and services to meet customer needs
• Excellent communication and organisation skills
• Comfortable working with IT systems and dealer management software

If you're an enthusiastic Service Advisor looking for a new challenge in the automotive industry — don’t miss this opportunity. 

Hit "Apply" today and start your journey with Holdcroft Volvo.